Returns & Refund Policy

Last Updated: 1 May 2026

At Bliss Box™, we want you to love your purchase. If something isn't right, we're here to help.

Returns

For hygiene and safety reasons, we cannot accept returns on any opened, used, or unsealed personal care, wellness, or self-care products.

If your item is unused, unopened, and in its original packaging, you may request a return within 7 days of receiving your order.

To qualify for a return, your item must:

• Be unused and in its original condition

• Be returned in its original packaging

• Include proof of purchase

Return shipping costs are the responsibility of the customer unless the item is faulty, damaged, or incorrect.

Faulty, Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

• Your order number

• A description of the issue

• Clear photographs of the item and its packaging

Once your claim has been reviewed, we will arrange a replacement, exchange, or refund where appropriate.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If your refund is approved, it will be processed to your original payment method within 5–10 business days, depending on your payment provider.

Original shipping fees are non-refundable unless the return is due to our error or the item is confirmed to be faulty.

Exchanges

We only replace items that are faulty, damaged, or incorrect.

If you require an exchange, please contact our customer support team with your order details.

Order Cancellations

Orders may be cancelled before they have been packed or dispatched.

Once an order has been shipped, it cannot be cancelled. Any eligible return will be handled in accordance with this Returns & Refund Policy.

Sale Items

Products purchased during promotional events, clearance sales, or with discounted pricing may not be eligible for refunds unless they are faulty or otherwise required under applicable consumer law.

Your Consumer Rights

Nothing in this policy limits or excludes any rights you may have under applicable consumer protection laws, including the South African Consumer Protection Act (CPA).

Contact Us

If you have any questions regarding your order or this policy, we're here to help.

Bliss Box™

Email: Blissboxza@gmail.com

We aim to respond to all enquiries within 1–2 business days.